Last updated on Oct 10th 2023
PROCESSING
We pack and ship most orders within 3-5 business days, excluding weekends and holidays. Please allow us for additional processing time around major sales or during holidays.
DOMESTIC SHIPPING
Please allow us 48 hours to update your tracking information after placing your order!
TRANSIT TIME
Please note that transit time does not include processing time. (See above)
We only ship through our shipping partner which requires 5-7 days to ship your orders across PAN-INDIA.
However, you may receive your order earlier depending upon your location.
Please note that our shipping partner may require some extra time to operate in remote areas.
INTERNATIONAL SHIPPING
Please reach out to [email protected] regarding our working pattern with foreign clients.
FAQ regarding Shipping and returns-
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at SHARA SCENTS, do not have any additional information other than what is already provided via the tracking information.
I think my package is lost – what do I do?
If your package has been marked delivered for more than 7 days, we recommend you reach out directly to the carrier for more information.
Can I change the shipping address on my order?
Sorry, we can’t change once the order has been placed.
Can I change the products or scents in my order?
Sorry, we can’t change once the order has been placed.
Can I cancel my order?
Yes! We can cancel your order if we have not handed it over to the shipping partner. Once the order leaves our premises, we do not have control over that.
When will the product be back in stock?
Soon! Please sign up for email notifications to learn when your favourite products are back!
I got the wrong scent in my order – what do I do?
We are so sorry about this! Please reach out to [email protected] so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.
One of my products arrived damaged – what do I do?
We are so sorry about this! We will require video proof that displays that your order has been broken while in shipping. Unless we can’t accept the broken product!